1. General Information
We are pleased to offer you our art prints and selected Pur-Druck products.
Our art prints are produced individually to order. Production and shipping are carried out in cooperation with specialized production partners, depending on the product. By using as many local production sites as possible, delivery routes can be shortened and unnecessary transport reduced.
2. Delivery Areas
Art Prints
We deliver our art prints worldwide. This includes in particular:
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Acrylic Glass Prints
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Fine Art Posters
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Canvas Prints
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Aluminium Dibond Prints
For deliveries to countries outside the European Union, customs duties, import taxes or other fees may apply. These costs are not included in the sales price and must be borne by the recipient. Please inform yourself about the regulations of the respective destination country before placing your order.
Pur-Druck Items
Other products from the Pur-Druck range are delivered exclusively within Germany.
The available delivery areas will also be displayed during the ordering process.
3. Production and Delivery Times
Our art prints are custom-made for you. Production usually takes 2-5 business days.
After production is complete, the following approximate delivery times apply to art prints:
- Germany and Europe: approx. 3–7 business days
- North America: approx. 5–10 business days
- other delivery countries: approx. 10–14 business days
Delivery times for Pur-Druck items within Germany may vary depending on the product and availability.
For custom-made or personalized products, longer production times may occur. More detailed information can be found on the respective product page, if applicable.
Please note that in exceptional cases, such as increased order volume, public holidays, customs clearance, or disruptions at the shipping service provider, delays may occur.
4. Shipping Costs
Art Prints
All art prints are delivered worldwide free of shipping costs.
Pur-Druck Items
For Pur-Druck items within Germany, we charge a flat shipping fee of €6.70 per order.
For orders with a value of €75.00 or more, Pur-Druck items are also delivered free of shipping costs within Germany.
The shipping costs applicable to your order will be displayed in the shopping cart or at checkout before the order is completed.
5. Packaging
All products are carefully and securely packaged for transport.
Depending on the product type and format, the following protective measures may be used:
- protective films or protective interlayers
- sturdy shipping boxes
- reinforced edges and corners
- product-specific protective packaging
The specific packaging may vary depending on the product, size, and production partner.
6. Partial Delivery
If an order contains different product types or items from various production partners, the delivery may be made in multiple packages. The individual shipments may arrive at different times.
You will not incur any additional shipping costs due to such a partial delivery.
7. Tracking
As soon as your order has been shipped, you will receive a shipping confirmation by email.
If available for the respective shipping method, the shipping confirmation will contain a tracking number that you can use to check the delivery status online.
For partial deliveries, you may receive multiple shipping confirmations and tracking numbers.
8. Transport Damage
Should a product arrive damaged, please contact us as soon as possible at info@pur-druck.de.
Please send us, if possible:
- Your order number
- Photos of the damaged goods
- Photos of the inner and outer packaging
- A short description of the damage
We will then review the matter and endeavor to find a quick and satisfactory solution. Your statutory warranty rights remain unaffected.
9. Returns
Information on returns and our right of withdrawal can be found in our Cancellation Policy.
If you have any further questions, please do not hesitate to contact us at info@pur-druck.de.
Status: August 2026